Automated license generation
This request applies to all licensed Silk products, not just SilkCentral.
Please simplify the process to get new licenses for product upgrades - especially for VM license servers.
Currently users must:
1) open a support case
2) attach smHostInfo output about the license server
3) pledge to destroy old licenses
This can really take up lots of time if your company owns multiple Silk products.
License generation should be done with the click of a button.
In your records, you should have the user's company info:
1) license server specification
2) sworn statement to destroy the old licenses
3) current license contracts/policy #s (You already have this).
When a user requests a product upgrade on-line, the user should be prompted for auto generation of associated licenses (according to the specs on record). If the user responds, Yes - boom, generate and send the licenses.
will provide feedback to license generation teams.